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Your Rights and Our Legal Commitments

Using bde22 means you agree to a clear set of legal conditions that govern your account, your transactions via bKash, Nagad, or Rocket, and your eligibility based on local law and your region.

Jurisdiction-dependent accessAccount eligibility rulesbKash, Nagad, Rocket transaction termsData handling and retentionUser rights and contact paths
bde22 Your Rights and Our Legal Commitments
DATA AND SECURITY

How We Handle Your Account Data

Your personal data — name, mobile number, and wallet identifiers for bKash, Nagad, or Rocket — is collected only to operate your account and process transactions. We do not sell this data. Retention periods follow standard practice for financial platforms, and you can request deletion once your account is closed and any pending transaction obligations are resolved.

Cookie Policy

We use cookies to keep your session active and to remember account preferences. You can manage cookie settings through your browser, though some features may not work without them.

Account Security

Your account is protected by OTP verification on login and on wallet withdrawals. Never share your PIN or OTP with anyone, including anyone claiming to be bde22 support.

Data Retention

We keep transaction records, including bKash and Nagad transfer logs, for as long as required by our operational and legal obligations. Once those obligations end, data is deleted or anonymised.

Request a Change

To correct your registered name, email, or mobile number, go to account settings or contact support via email. Wallet changes require re-verification to prevent fraud.

LEGAL CONTACT PATHS

Reach Us About Legal or Account Queries

If you have a question about your rights, need to request a data correction, or want to raise a legal concern about your account, our support team handles these through the channels below. Have your registered mobile number and wallet details ready to speed up verification.

Live Chat Open the chat window from your account dashboard. Agents can confirm eligibility queries, account status and legal notices raised against your profile.
Email Support Write to our support address from the email linked to your account. Legal requests — including data access or deletion — are handled here with a written record.
Account Help Centre The help section inside your account covers common legal questions: how to close your account, how to request your data, and how to dispute a transaction.

Common Legal Questions Answered

These cover the questions we see most often about eligibility, data rights, account rules and how our legal terms apply to your transactions.

Yes. Access depends on your local law and whether your region is currently eligible. Check this before opening an account or depositing via bKash, Nagad, or Rocket.

Yes. Send a written request from your registered email address to our support team. We will confirm what data we hold and provide it within a reasonable period.

Accounts opened outside eligible regions may be suspended. Any pending wallet transactions — including bKash or Nagad deposits — may be reversed. Contact support before opening if you are unsure.

Request account closure through the help centre or via email support. Data deletion follows once all transaction obligations are settled and the mandatory retention period has passed.

We may request ID at any point — especially before processing a withdrawal to your Nagad or bKash wallet. This is a standard fraud-prevention step, not a penalty.

We send notice of material changes to your registered email. Continuing to use the platform after the update date means you accept the revised terms.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.